Return Policy

If you believe that you have received defective, damaged or incorrect products, you 
must inform us in writing by email at: support@elisestyles.com within 30 days, 
starting from the earlier of the date the product is delivered to you or the date the 
first delivery attempt was made. In the case where multiple products were ordered, 
the 30 days period does not start until the day after you receive the last package.
Please do not return the product to us without communicating with us and 
requesting a return. We will respond and contact you to discuss an appropriate 
remedy and may offer you (without limitation) a repair or replacement parts, a 
replacement product or a full refund. If we offer you a refund, we will refund the 
purchase price of the product in full, plus any applicable delivery charges. 
Furthermore, at our own discretion we could arrange, for no charge, the return of 
the product to us. 
In case where we offer you to return the product, it must be in its original 
packaging and in the same condition in which you received it. Furthermore, you 
have an obligation to take reasonable care of the product while it is in your 
possession. If you fail to comply with this obligation, we may deny the no charge 
return and charge you for the product. 
We only sell brand new items. Should anything go wrong during transport, you can 
always contact us via e-mail at support@elisestyles.com. We strongly suggest you 
check the contents of the package directly after receipt. 
In all cases, please provide as much information as possible so that we can handle 
your request directly: 
- SKU (product reference visible on the carton/product page) of item 
- the quality issue, if applicable, must be clearly explained and the request should 
be supported with pictures showing the damage. These photos will help us 
identify the cause of the problem and hopefully prevent this from happening again 
in the future. 
If we allow you to return the product: 
- please provide information if the item is in the original box. If not, please provide 
the dimensions of box the item has been repacked. 
- please keep in mind that all returned items must be disassembled 
- follow the instructions given by our Customer Service Agent and return the 
product. 

Unfortunately, we cannot accept returns on sale items or gift cards.

-Custom or personalized orders
-Perishable products 
-Digital downloads
-Intimate items

Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.